SHIPPING
At Kenzzy, we are committed to delivering your neon lights promptly and efficiently. Please read our shipping policy carefully to understand how we handle the shipping process.
1. Processing Time
- Orders are typically processed within 2 to 4 Weeks after payment confirmation.
- During peak seasons or promotions, processing times may be extended. We will notify you if there are any significant delays.
2. Shipping Methods
- Shipping methods depend on the delivery destination.
- Free shipping is available for all orders, regardless of the order size.
- The available shipping options and costs will be displayed at checkout, along with estimated delivery times.
3. Shipping Costs
- All orders qualify for free shipping. There are no additional charges for shipping.
- The total shipping cost will be displayed as $0 at checkout.
4. Delivery Time
- Delivery times vary based on the shipping method selected and the destination.
- Estimated delivery times are provided during the checkout process. Please note that these are estimates and actual delivery times may vary.
5. Tracking Your Order
- Once your order has shipped, you will receive a confirmation email containing tracking information.
- You can track your order through the provided link or directly on the carrier’s website.
6. International Shipping
- Currently, we only ship within India. We do not offer international shipping at this time.
7. Lost or Damaged Packages
- If your package is lost or damaged during transit, please contact us within 7 days of the expected delivery date.
- We will work with the shipping carrier to resolve the issue and ensure your satisfaction.
8. Address Accuracy
- Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or lost packages due to incorrect address information.